Get started¶
DUO is built on the belief that great software deserves great support. Every new client gets a dedicated onboarding experience — not a help article, not a video, a real person walking you through the platform until you're confident.
Onboarding¶
We offer a complimentary hands-on remote session to every new client. In that session we configure your account together, set up your first campaign or transactional flow, and make sure your team knows exactly what to do next.
Sessions are tailored to your stack and your goals — whether you're migrating from another platform, starting from scratch, or integrating via the API.
Support¶
Once you're live, we're still here. Our support is what clients consistently describe as fanatical — fast, technical, and genuinely invested in your success.
Reach us at support@sooma.com for anything from a quick question to a deep technical issue. We respond to every message.